hanzo FAQ

Users ask us many questions about opening a hanzo account, depositing funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, verifying their identity, and accessing our games. This page answers the most common ones so you can get started without confusion.

We have grouped answers into four topic areas: account setup and registration, payments and withdrawals, game access and rules, and security. If your question is not listed here, our support team is available via email and live chat to help.

For detailed information about how we handle your data, read our Privacy Policy. For the full terms that govern your use of hanzo, see our Terms of Use. If you are unsure whether hanzo is available in your jurisdiction, check our Jurisdiction Notice before creating an account.

Account and registration

Opening a hanzo account takes three main steps. First, you provide your email address and create a password. Second, we ask you to verify your identity by uploading a photo of your national ID, driving licence, or passport. We use this to confirm your name, date of birth, and address. Third, you link a payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account with mobile banking, local payment, online payment, or e-wallet. Once these steps are complete, your account is active and you can access all hanzo games, including football betting on Liga 1, live-dealer tables, and slots.

During registration, we collect your email address, a password you create, your full name, date of birth, and your residential address. When you verify your identity, we extract this information from your ID document to confirm it matches what you entered. We also ask for your mobile number so we can contact you if needed. All this information is stored securely and used only for account management, fraud prevention, and compliance with local regulations.

You can request deletion of your hanzo account and associated data by contacting our support team via email. Include your account username and a mobile bankingef explanation of why you want your data deleted. We will respond within a reasonable timeframe, typically within 30 days. Note that we may retain some data longer if required by law — for example, payment records and bet histories are kept for financial compliance. We will explain any retention requirements when we respond to your request.

Payments and transactions

hanzo does not charge fees for deposits or withdrawals. However, your payment provider — whether it is local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank (e-wallet, mobile banking, local payment, online payment) — may apply their own fees. These fees are set by your payment provider, not by hanzo. We recommend checking your payment provider's terms to understand any charges that may apply. The amount you deposit is the amount that arrives in your hanzo account, minus any fees your provider deducts.

Yes. hanzo accepts deposits and withdrawals via virtual-account transfers from e-wallet, mobile banking, local payment, and online payment. When you link a bank account during registration, we generate a unique virtual-account number for you. You can then transfer funds from your bank account to this virtual account using your bank's mobile app or online banking. The transfer typically arrives within a few hours. For withdrawals, we reverse the process — funds go from your hanzo account back to your linked bank account. Virtual-account transfers are secure and do not require you to share your bank password with hanzo.

You can email our support team at the address listed on the hanzo website. Include your account username, a description of your issue, and any relevant details (such as a transaction ID if your question is about a deposit or withdrawal). We respond to emails in English within a reasonable timeframe. For urgent issues, use our live chat feature on the hanzo platform — a support agent will respond in real time during business hours. Both channels are available to all hanzo users.

Game access and rules

Demo mode is available for many hanzo games, including slots like Aviator, Sweet Bonanza, and Gates of Olympus. In demo mode, you play with virtual credits that have no real value — you cannot win or lose money. Demo mode lets you learn how a game works before you decide to play with real funds. To access demo mode, look for a "Play Demo" or "Try Free" button on the game page. You do not need to create an account or deposit money to use demo mode. Once you are ready to play with real funds, you can switch to the real-money version of the game.

hanzo rewards regular users through a loyalty tier programme. As you play games and place bets, you earn points. These points accumulate and move you up through different tiers, each with its own benefits. Higher tiers unlock perks such as bonus offers, faster withdrawals, and exclusive access to new games. The more you engage with hanzo — whether betting on Liga 1 football, playing live blackjack, or spinning slots — the faster you progress. Your tier status is visible in your account dashboard. Tier benefits reset periodically, so check your account regularly to see what rewards are available to you.

Security and account care

You can email our support team at the address listed on the hanzo website. Include your account username, a description of your issue, and any relevant details (such as a transaction ID if your question is about a deposit or withdrawal). We respond to emails in English within a reasonable timeframe. For urgent issues, use our live chat feature on the hanzo platform — a support agent will respond in real time during business hours. Both channels are available to all hanzo users.

You can request deletion of your hanzo account and associated data by contacting our support team via email. Include your account username and a e-walletef explanation of why you want your data deleted. We will respond within a reasonable timeframe, typically within 30 days. Note that we may retain some data longer if required by law — for example, payment records and bet histories are kept for financial compliance. We will explain any retention requirements when we respond to your request.
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