hanzoTerms of Use
When you create an account on hanzo, you agree to our terms of use, which set out how we operate, what we expect from you, and how we protect your data and funds. Our terms apply to all players regardless of whether you access hanzo from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta.
This page explains the core principles we follow at hanzo: how accounts work, how deposits and withdrawals operate, what happens if disputes arise, and the jurisdiction rules that apply. We've written this in plain language so the terms are clear, not hidden in legal jargon.
By using hanzo, you confirm you understand and accept these terms. If you have questions about any part of our policy, our support team is available via chat or email to clarify.
How hanzo accounts work
To use hanzo, you must create an account with us. We require your email address, a password you create, and basic identity information so we can verify who you are. During verification, we ask you to upload a photo of your national ID, driving licence, or passport. This is a one-time step that protects both you and hanzo by confirming your identity is genuine.
You are responsible for keeping your password secure. If someone else accesses your account using your password, we cannot reverse transactions made by that person. If you believe your account has been compromised, contact our support team immediately and we will help secure it.
Your hanzo account is personal to you. You cannot sell, transfer, or share your account with anyone else. If we discover that multiple people are using the same account, we reserve the right to suspend it pending investigation.
Deposits and payment methods on hanzo
We accept deposits via several payment methods so you can fund your account in the way that suits you. These include e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet codes, and bank virtual accounts with mobile banking, local payment, online payment, and e-wallet.
When you link a payment method to hanzo, we store your payment details securely using encryption. We do not share your payment information with third parties. All deposits are processed instantly or near-instantly, depending on your chosen method.
You are responsible for ensuring the payment account you link to hanzo belongs to you. If you deposit using someone else's account without permission, we may suspend your hanzo account and report the issue to relevant authorities.
Withdrawals and account closures
When you request a withdrawal from hanzo, we process it to the payment method you originally deposited from. If you linked mobile banking, your withdrawal returns to local payment. If you used a online payment virtual account, your withdrawal returns to your e-wallet account. This is how we ensure funds move securely and traceable.
Withdrawals are subject to verification windows during which we confirm your account is in good standing and no disputes are pending. Most withdrawals complete within standard timeframes, though peak periods may cause minor delays. We do not guarantee subject to verification, but we work to process all requests as quickly as possible.
If you wish to close your hanzo account, you can do so at any time. We will process any remaining balance as a withdrawal to your linked payment method. Once your account is closed, you can no longer access your game history or recover any bonus credits that were not converted to real money before closure.
Bonuses and promotions on hanzo
hanzo occasionally offers welcome bonuses or promotional offers to new and existing players. Any bonus offer comes with terms attached. These terms always specify how the bonus is applied, what wagering requirements apply, and any restrictions on how bonus funds can be used.
Bonus terms are displayed clearly when you receive an offer. You are responsible for reading and understanding the terms before accepting a bonus. If you do not accept the offer, you are not obligated to meet any bonus conditions.
Bonuses are not cash — they are promotional credits that may be used to play games on hanzo. If you do not meet the wagering or usage requirements within the specified time, the bonus may expire and cannot be recovered. We do not refund expired bonuses.
Account key terms
- You are responsible for account security and must keep your password confidential.
- All deposits and withdrawals are tied to payment methods you provide and verify.
- Withdrawals process to your original deposit method for security and traceability.
- Bonuses come with specific terms; unmet conditions may result in bonus expiry.
- You may close your account at any time and request a final withdrawal.
Disputes and complaints on hanzo
If you believe a transaction on hanzo is incorrect or a game outcome is disputed, contact our support team immediately with details. We will investigate your claim and respond within a reasonable timeframe. We keep records of all game results and transaction histories, so we can review disputes fairly.
If we cannot resolve your dispute internally, you have the right to escalate your complaint. The process and timeframe for escalation will be explained by our support team when you submit your initial complaint.
We take all complaints seriously and aim to resolve them fairly. However, if a dispute arises due to technical issues beyond our control or external factors, we will explain the limitation and offer what remedy we can within our operational constraints.
Our hanzo policies and jurisdiction
hanzo operates under the principle that our services are available only where local law permits. Players are responsible for verifying that their access and use of hanzo comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
We maintain standard security practices: encryption for all transactions, secure login with password or biometric authentication, and regular audits of our systems. Your account data is not sold to third parties. We follow data-protection standards applicable in our region and do not disclose your personal information without your consent, except where required by law.
hanzo reserves the right to suspend or terminate your account if you violate these terms. Violations include attempting to manipulate games, using multiple accounts to circumvent rules, depositing with stolen payment methods, or engaging in unlawful activity. If we terminate your account, any remaining balance may be forfeited.
These terms apply to all users of hanzo and may be updated from time to time. If we make material changes to our terms, we will notify you via email or in-app notice. Your continued use of hanzo after notification constitutes acceptance of the updated terms.
For questions about these terms or any aspect of hanzo's policy, contact our support team. We are here to help you understand our rules and ensure your experience on hanzo is transparent and fair.