hanzo Platform Privacy Notice

This page describes what we collect when you use hanzo and how we keep that data protected. Our privacy policy applies to all account holders who access our platform from any jurisdiction where our services operate — including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

We take data protection seriously. When you create a hanzo account, link a payment method like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account, or place a bet, we collect information to verify your identity and process your transactions. We do not sell that information to advertisers or third-party marketers. We use it only for the purposes you authorise.

Read on to understand exactly what hanzo collects, how we store it, who may access it, and what rights you have over your own data.

What we collect when you use hanzo

We collect different types of information depending on how you interact with hanzo. When you create an account, we ask for your email address and a password you create. When you verify your identity, we request a photo of your national ID, driving licence, or passport so we can confirm who you are. We also collect your name, date of birth, and address from the ID document.

When you link a payment method to hanzo, we collect details about that method — your e-wallet identifier for DANA, e-wallet, mobile banking, local payment, or online payment; your e-wallet code for quick-response payments; or your bank account details for mobile banking, local payment, online payment, or e-wallet transfers. We store these securely and use them only to process your deposits and withdrawals.

When you use hanzo — placing bets on Liga 1 or Piala Indonesia football, playing slots like Aviator or Sweet Bonanza, sitting at a live blackjack table, or exploring esports markets for Mobile Legends or Free Fire — we log your activity. This includes what games you access, how long you play, and the outcomes of your bets. We use this data to personalise your experience, detect fraud, and comply with our legal obligations.

Information we collect automatically

We also collect information automatically when you visit hanzo. This includes your IP address, the device you use (phone, tablet, or computer), your browser type, and the pages you view. We use cookies and similar tracking technologies to remember your login status, store your game preferences, and track how you navigate hanzo. Cookies are small files your browser stores; you can disable them in your browser settings, though doing so may limit hanzo features.

When you contact our support team, we keep a record of your conversation. This helps us resolve your issue and improves our service by identifying common questions and problems.

What we don't collect: We do not store your full payment credentials (e.g., your e-wallet password or bank PIN). We do not collect data about your family, friends, or contacts unless you voluntarily share it.

How we use your data on hanzo

We use the data we collect for several purposes:

Account management: We use your email, password, and ID verification to create and maintain your hanzo account.
Payment processing: We use your payment method details to deposit funds to your hanzo account and withdraw funds to your linked payment source.
Fraud prevention: We analyse your activity to detect suspicious patterns, such as multiple accounts from the same IP or unusual betting activity.
Legal compliance: We may share data with authorities if required by law, such as in response to a court order or regulatory inquiry.
Service improvement: We review aggregate data (not individual accounts) to improve hanzo's games, payment options, and support.
Communications: We may email you about service updates, new features, or promotional offers. You can opt out of promotional emails at any time.

We do not use your data to build a profile for sale to third-party advertisers. We do not share your hanzo account details with other gaming platforms or betting sites.

Where we store your data

Our servers may be located outside your jurisdiction. Your data is stored in encrypted form on servers operated by hanzo and our contracted data processors. These processors are required by contract to use your data only for hanzo purposes and to maintain security standards comparable to our own.

If your data is transferred across borders, it is always encrypted in transit. We take reasonable steps to ensure your data is protected regardless of where our servers sit.

Key takeaways

We collect your identity information (name, ID, address) only to verify your account.
We collect payment details only to process deposits and withdrawals.
We do not sell your data to third parties or use it for external marketing.
We use cookies to improve your hanzo experience; you can disable them in your browser.
Your data may be transferred to processors outside your jurisdiction, but it is always encrypted.

Your rights and our hanzo data practices

You have rights over your data on hanzo. You can request access to all information we hold about you. You can ask us to correct information if it is inaccurate. You can request that we delete your data, subject to legal obligations that may require us to retain it (such as anti-money-laundering rules). You can also request a copy of your data in a portable format.

To exercise these rights, contact our support team with your request. We will respond within a reasonable timeframe, typically within 30 days. If we cannot grant your request, we will explain why.

We retain your data for as long as your hanzo account is active, plus a period after closure to comply with legal obligations. Payment records and bet histories are kept longer than other data because financial regulations require it. We delete account data once retention periods expire, unless you request deletion sooner.

Data security on hanzo

We use encryption (HTTPS) to protect data in transit between your device and our servers. We do not store your payment credentials in plain text. Passwords are hashed, meaning we cannot see your password even if someone accesses our database. We conduct regular security audits and respond to any suspected breaches by notifying affected users promptly.

However, no system is perfectly secure. If hanzo suffers a data breach, we will notify you as required by law and take steps to mitigate any harm.

Third parties and hanzo data sharing

We share your data with third parties only when necessary. This includes payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification providers, and legal authorities if required by law. We do not share your data with game studios, marketing agencies, or other businesses without your consent.

Our payment processors may retain your data according to their own privacy policies. We recommend you review those policies if you want to understand how they handle your information.

Children and hanzo

Our services are not intended for children. We do not knowingly collect data from anyone under the legal age to wager in their jurisdiction. If we discover a minor has created a hanzo account, we will delete the account and any associated data.

Changes to our privacy policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or through hanzo. Your continued use of hanzo after notification means you accept the updated policy.

For questions about hanzo privacy practices, contact our support team. We are happy to clarify how we handle your data and discuss any concerns you have about your information on hanzo.